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I can’t stand when I have a simple question to someone who’s list I’m on and I get this response.

If you have just sent an email to Any@topmarketinguru.com:

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If you visit the knowledge-base you will probably find your question is already answered.
If it has not then you can simply ‘submit a ticket’.

I don’t know about you but I consider this rude. The person that I received this response from today is a guy who has a bunch of my money. In other words, I have bought and used, and befitted from his products.

It is a guy who I admire and respect. Except for this.

Specifically, I was considering promoting one of his products because he is a guy that I know produces good stuff. I had a simple two sentence question about the product that would have required a one sentence answer. I see no reason to have to go through the hassle of creating an account, submitting a ticket just so that I can have my one sentence answer.

But I have decided against promoting the product anyway, not just because of this response but this response provided me with a different reason.

If I promote someone’s product, I am, in effect putting my reputation on the line also.
Will someone from my list remember that he or she purchased the product through my link, I don’t know. However, I do know that I can’t take the chance.

I try my best to personally answer every email that I receive. I freely admit that it is not always possible to answer everyone so I must prioritize. I suppose that I should start sending an auto reply to each of my emails such as

Your email will be read, if it is a serious question from a list member it will be responded to as soon as possible. If it is spam from a list member, (and that does happen!) it will be deleted and the email address placed in my “blocked sender list”. But your email will be read!”

It is impersonal, I agree, but I believe that as I get busier, it is better than letting people wait without giving them an explanation for why they’re waiting.

The second reason I will not promote the product is that I haven’t seen it. I said, months ago, that I would never promote anything that I have seen, read, used, benefited from, or personally created. I almost forgot about that rule, I guess I should thank him for reminding me.

Maybe I’ll submit a helpdesk ticket with a link to this blog post so that I can thank him.

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By the way, my long list of products at an incredibly stupid low price is still available.

Robert
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